Service Returns

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When you submit this form, we will send you an email to authorise the return and include a shipping label, complete with RMA number. You need to securely package the material, attach the supplied label, then post it to us. Note that a maximum of 2 VideoBadges can be sent to us via Royal Mail due to lithium ion battery restrictions so anything more than that has to be shipped via courier of customer’s choice.

We aim to process your return within 10 working days.

When your product is ready for return, UPS will send you an email supplying you with the shipping tracking number. If for any reason there is a problem supplying your return within the 10 days, we will email you with a revised return date.

PartSerialUnknown SerialAsset ReferenceFaultFault DescriptionUnder Warranty